Dynamic Signal Is Hiring An Associate Customer Success Manager

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We build communications technology for the world's largest enterprises.

Associate Customer Success Manager

Dynamic Signal is looking for an Associate Customer Success Manager to join our Customer Success team. You will be responsible for growing relationships with clients at multiple organizational levels. You must have 1-2 years of account management experience and be comfortable with implementing multiple projects simultaneously without sacrificing detail.

Location: San Bruno, CA

Responsibilities:

  • Partner with Senior Customer Success Managers, and operate as supporting contact for customer requests – including ongoing product support questions, troubleshooting, data analysis, and best practices
  • Develop periodic platform reports to communicate status of projects to customers and internal teams
  • Play primary support role for ongoing technical questions from clients, escalating as necessary
  • Develop a deep understanding of Dynamic Signal’s technology to help create best practices for customer success (e.g. help create presentations, reports, etc.)
  • Partner with cross-functional teams to drive account to implementation and contract renewals
  • Establish and maintain close relationships with clients at multiple organizational levels
  • Support the onboarding process for new accounts to ensure successful implementations

Qualifications:

  • Undergraduate degree
  • 1-2 years of account management, consulting, project management, or software experience
  • Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail
  • Demonstrated strong analytic ability
  • Exceptional communication and presentation skills (both written and verbal)
  • Ability to interact with enterprise customer teams at various levels of technical and non-technical depth

Personal attributes:

  • Self-starter attitude
  • Dedicated work ethic and desire to become an expert in a field
  • High-achiever and creative thinker always looking to exceed expectations
  • Passion for data, analytics and insights in the social web realm


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