At Dynamic Signal…Client Services = Customer Success

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Before joining the Client Services team, Dynamic Signal and Employee Advocacy were two things I knew little about. With a client list filled with Fortune 500 companies and a leading set of tools that enable companies like Salesforce, Intel, and Bloomberg (to name a few) distribute, amplify, and measure content through their employees, I knew I was in good hands to learn.

Over the past three months at Dynamic Signal, I’ve learned more than I can share in a single blog post. But for anyone looking to join or understand how the Client Services team works and operates (did I mention we’re hiring), I wanted to showcase three areas I’ve found most interesting:

Helping Customers Succeed

The role of anyone on the Client Services team is to work as a liaison between the client and our Product team. To the client, it’s pertinent that we know our product in-and-out and any/all potential use-cases that could be relevant to their program. Additionally, we work to plan, implement, and grow their programs, all the while reporting program success back to the project manager and stakeholders. We are industry experts in the employee advocacy space.

The Client Services team at Dynamic Signal is responsible for a variety of activity; from pre-sales engagement with Global 2K marketers, to coordinating and collaborating with executives across many of our Blue Chip customers in deploying our enterprise solution, to being customer success leaders and building long-term, durable relationships with digital and social thought leaders that will last forever.

The VoiceStorm Platform

A major part of customer success relies on the future of our product. As a part of the Client Services team, it’s imperative that we listen to the client and use their experience with the product to develop new ideas, iterate on product features, and develop a mutually beneficial product roadmap for future success. Being part of the Client Services team allows you to play a pivotal role in the development of the VoiceStorm platform and help shape the future of the employee advocacy space.

We contributed to creating this market, and are seen as the market leader, educating companies about its potential and driving thought leadership around it. Funded by experienced trendsetting VCs: Trinity Ventures, Venrock, Time Warner, Cox Enterprises, Signia Ventures, and Rembrandt Venture Partners, we have the most comprehensive technology platform and services set to go with it.

The Client Services Team at Dynamic Signal

When I joined Dynamic Signal, I quickly learned that the Client Services team was one of the most closely-knit teams within the entire organization. We serve as a customer think tank, brainstorming on potential client strategies, sharing program highlights, insights, and feedback, and processing all of this information into digestible bites of wisdom for our clients and internal teams.

The team is driven by successes of being a part of an amazing shift in the market where employees are becoming a critical part to the social marketing mix. Our Client Services team is comprised of intelligent, creative and passionate entrepreneurs, social media experts, and digital marketing veterans that are making a big impact in the market and with our clients.

We look forward to welcoming new additions to the team, to become an active part of building a business in an amazing market with an even more amazing team of people! Explore more people from our team and company here.

Why Join?

Joining Dynamic Signal has been as rewarding as it is fun. We have the freedom to focus on the aspects of our job that interest us most, such as managing clients and building reports or working with our Product team designing, building, and testing features. In my first three months at Dynamic Signal, I feel very lucky to be a part of such a talented, customer-focused, hard-working team and think it would be a great fit for anyone interested in joining the market leading company in a growing industry.

 

Have questions about the role? Feel free to tweet me or ask our Head of Client Services Madhu Chamarty!

 

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Post Author

G.I. Sanders

G.I. Sanders is Director of Marketing at Dynamic Signal. He specializes in entrepreneurship, digital and social media, design, and marketing. G.I. is based in Dallas, TX with his wife and two sons. Passions include technology, startups, music, fitness and sports.