Renewals Manager

Dynamic Signal is the leading Employee Communication and Engagement Platform, committed to creating a connected, inclusive, and engaged workforce where people feel valued and empowered to be their best. From factory workers and field employees to knowledge workers in any time zone, hundreds of companies across every industry use Dynamic Signal’s web, desktop, and mobile applications to build aligned, productive, and actively engaged communities and employee advocates.

The Renewals Manager partners with sales, customer success, and support to ensure a unified approach and consistent process execution. The Renewals Manager will implement processes to conduct regular account reviews and assess churn risk.  Develop a win-win renewal strategy, assume ownership and maintenance of renewal opportunities, ensure forecast accuracy, conduct negotiations, engaging internal resources, and closing renewals prior to expiration.

Responsibilities: 

  • Own, drive, and lead the renewals process in collaboration with the account team (sales and customer success manager) to preserve and improve customer contracts and relationships
  • Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments and renewals
  • Maintain and report an accurate rolling 90-day forecast of renewals
  • Negotiate and execute renewal contracts (in partnership with legal) that align to customer goals
  • Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
  • Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate
  • Serve as the “voice of the customer” and collect feedback to drive continuous improvement across all areas including product
  • Setup customers for future success by curating use-case recommendations and educating customers on relevant new DySi features and capabilities

Key Skills and Qualifications:

  • 3+ years of Quota Carrying experience (e.g., Renewals, Enterprise Sales, Account Management), preferably in a SaaS organization
  • Demonstrated discovery, negotiation, and closing skills
  • Experience managing a revenue pipeline and closing large contracts
  • Experience collaborating with legal/contract management teams to facilitate the contract review, revision and execution
  • A proven ability to connect-the-dots organizationally and influence stakeholders in various roles, levels, and profiles to drive collaboration and program excellence
  • Exhibits empathy and a creative, problem-solving mindset
  • Self-motivated, proactive, energetic team player
  • Experience with a variety of customer and commercial management tools and technologies [Salesforce, Gainsight, Jira, Office365]
  • Takes an active interest in increasing customer satisfaction and deepening customer relationships
  • Strong time and process management skills, attention to detail ensuring nothing slips through the cracks
  • Excellent written and verbal communication skills
  • Treats work like a craft, constantly honing and refining skills to adapt to an ever-changing landscape

TBD

TBD

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