Renewals Manager

The Renewals Manager partners with sales, customer success and support to ensure a unified approach and consistent process execution. The Renewals Manager will implement processes to conduct regular account reviews and assess churn risk.  Develop a win-win renewal strategy, assume ownership and maintenance of renewal opportunities, ensure forecast accuracy, conduct negotiations, engaging internal resources and closing renewals prior to expiration.

Essential Responsibilities:

  • Own, drive, and lead the renewals process in collaboration with the account team (sales and customer success manager) to preserve and improve customer contracts and relationships
  • Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments and renewals
  • Maintain and report an accurate rolling 90-day forecast of renewals
  • Negotiate and execute renewal contracts (in partnership with legal) that align to customer goals
  • Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
  • Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate
  • Serve as the “voice of the customer” and collect feedback to drive continuous improvement across all areas including product
  • Setup customers for future success by curating use-case recommendations and educating customers on relevant new DySi features and capabilities

Key Skills and Qualifications:

  • 5+ years of Quota Carrying experience (e.g., Renewals, Enterprise Sales, Account Management), preferably in a SaaS organization
  • Demonstrated discovery, negotiation and closing skills
  • Experience managing a revenue pipeline and closing large contracts
  • Experience collaborating with legal/contract management teams to facilitate the contract review, revision and execution
  • A proven ability to connect-the-dots organizationally and influence stakeholders in various roles, levels and profiles to drive collaboration and program excellence
  • Exhibits empathy and a creative, problem-solving mindset
  • Self-motivated, proactive, energetic team player
  • Experience with a variety of customer and commercial management tools and technologies [Salesforce, Gainsight, Jira, Office365]
  • Takes an active interest in increasing customer satisfaction and deepening customer relationships
  • Strong time and process management skills, attention to detail ensuring nothing slips through the cracks
  • Excellent written and verbal communication skills
  • Treats work like a craft, constantly honing and refining skills to adapt to an ever-changing landscape

Competitive Advantage:

  • Catered lunches 4 days a week (the 5th day is reserved for team fun)
  • Unlimited drinks and snacks
  • Competitive Medical, Dental & Vision coverage
  • Unlimited vacation time
  • Fun team events every week, month, quarter and pool, ping pong, life-size Jenga every day
  • Startup experience in a fast-growing company and the chance to grow into your dream role
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