Senior Manager, Professional Services

Dynamic Signal is the leading Employee Communication and Engagement Platform, committed to creating a connected, inclusive, and engaged workforce where people feel valued and empowered to be their best. From factory workers and field employees, to knowledge workers in any time zone, hundreds of companies across every industry use Dynamic Signal’s web, desktop, and mobile applications to build aligned, productive, and actively engaged communities and employee advocates.

You are a Professional Services leader with a proven track record of successful enterprise SaaS leadership. You take pride in providing customers with quick time to value and delivering great technical solutions. You bring a data driven approach with strong problem-solving abilities.

In this role you will be tasked with ensuring that we can drive great results for customers and put them in a position to reach their respective workforces. You will play a critical role in ensuring the Professional Services team continues to deliver these results while also hitting KPIs.

Essential Responsibilities:

  • Delivery leadership that includes billable utilization, capacity planning, forecasting, and project profitability of your team
  • Career development and growth for team members seeking to advance their mastery of Professional Services
  • Develop strong intercompany relationships, contribute to and drive company culture and help drive internal and growth initiatives
  • Executive presence. Comfort with ambiguity and C-level communication
  • Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
  • Drive Statements of Work creation, validation, and approval process by working with pre-sales teams and prospects
  • Report on and analyze data and patterns from the team to improve outcomes, performance, and capabilities
  • Build strong intercompany relationships to help drive growth initiatives
  • Able to effectively manage scope change within a project or program
  • Identify areas of process improvement and drive change

Key Skills and Qualifications:

  • At-least 8 years of experience; with at-least 4+ years as a manager
  • Successful candidates must have strong communication and problem-solving skills, customer focus and results orientation
  • Technology experience or awareness in either of the following:
  • ERP, CRM, accounting systems, HRIS, provisioning systems
  • Knowledge of Web Services, XML, SOAP, REST
  • Experience working with a cross-functional and geographically dispersed team
  • Project Management Professional (PMP) certification is a plus
  • Pride and passion in your work
  • Attention to detail
  • Honesty and integrity
  • Project Management Professional (PMP) and/or ScrumMaster Certification is a plus
  • Experience with SaaS based implementation is a plus

TBD

TBD

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