Technical Writer

Dynamic Signal is a Silicon Valley software company that provides VoiceStorm, a technology platform that helps top brands partner with and leverage the social reach & influence of their employees, fans and customers to achieve their branding, marketing and commerce goals. VoiceStorm also includes robust reporting, analytics and ROI dashboards to help marketers track & measure the success of their employee and customer advocacy programs. Dynamic Signal’s customers include top companies across entertainment & media, consumer packaged goods, financial services, fashion & beauty, high tech, and advocacy. The company, founded in 2010, is based in San Bruno, CA, and is comprised of a veteran management team and top-tier investors including Trinity, Venrock, Time Warner Investments, Rembrandt Venture Partners and Cox Media Group.

ESSENTIAL RESPONSIBILITIES:

  • Work closely with engineers, customer success, and professional services to produce technical documentation and build a trusteed customer KB portal
  • Improve existing on-boarding and education processes with documentation
  • Produce conceptual material that explains technical concepts quickly and effectively to non-technical business users
  • Properly organize documentation, from the layout of content on a page to finding its proper place in the entire documentation taxonomy, with search optimization in mind
  • Help drive the online documentation strategy and implementation

KEY SKILLS AND QUALIFICATIONS:

  • 2+ of experience writing installation guides, user guides, administrator guides, for technical (database, system administrators) and non-technical (business analysts) audiences
  • Excellent communication and teamwork skills, along with the ability to adapt to various methods of obtaining information from subject matter experts
  • Ability to learn new technical subject matter quickly
  • Ability to work as a self-starter who can work in a fast-paced and collaborative work environment with minimal supervision
  • Ability to be flexible and to adapt to changing responsibilities, situations, tools, and requirements
  • Ability to learn new technical subject matter quickly
  • Experience writing for web, software, hardware, or cloud technologies
  • Experience creating API documentation or code examples
  • Demonstrated ability to write prolifically

COMPETITIVE ADVANTAGES:

  • Startup experience in a fast-growing company with the chance to grow into your dream role
  • Competitive Medical, Dental & Vision coverage
  • Unlimited vacation time
  • Catered lunches 4 days a week, plus unlimited drinks and snacks
  • Monthly and quarterly company sponsored team outings
  • A thoughtful leadership team that has done this before
  • An enthusiastic and diverse team eager to meet you
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