Leading Financial Services Firm Engages Workforce Through Dynamic Signal

Industry

Financial Services

Company Size

250K

The world’s leading global financial services firm, serving more than 65 million consumers and four million small businesses, was facing major internal communication challenges. While it leads the way in financial technology, the company struggled to communicate with a global workforce. It needed to find a way to engage and inform all employees – from the tellers at branch locations to the corporate executives – all across the globe.

Lack of Connection with Global Employees

Because the company lacked a consolidated communication platform, there was a profound disconnect between corporate and branch workers in terms of access to company news. It was also increasingly difficult to distribute news in a timely, relevant manner in times of crisis or urgency. The company primarily relied on the intranet, email, and even break room posters. All proved to be woefully inadequate at properly informing and engaging employees.

Key Communication Challenges

  • ! No consolidated communication platform
  • ! Disconnect between corporate and branch workers
  • ! Difficult to distribute urgent news in a timely, relevant manner
  • ! Intranet, email, and break room posters ineffective at informing employees
  • ! Inability for leadership to effectively communicate directly with the workforce
43 percent of employees now work remotely at least part of the time.
Gallup

Aligning a Dispersed Workforce

With the Dynamic Signal Platform, all employees finally have access to important company information, whether the work at the corporate level or in the field. The company was able to deliver top-down communication from executives and department leads to all employees, wherever they are, directly to their mobile devices. The platform also enabled the company to create unique dashboards for each business unit. This gives program managers the ability to measure employee engagement with content.

The Dynamic Signal Solution

  • Streamlined platform that all employees can access
  • Clear communication from the executive team
  • Ability to reach all employees, wherever they are
  • Distribution of video content
  • Unique dashboard for each business unit
74 percent of employees feel that they’re missing important company information and news. Mindshare

Modernize Your Communication Strategy

Are outdated systems constraining your ability to communicate with your employees? Learn more about how Dynamic Signal's Employee Communication and Engagement Platform solves that challenge. Request a demo and our team will show you how the platform supports a strong internal communication strategy. Let’s get started today.

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