The world’s leading global financial services firm, serving more than 65 million consumers and four million small businesses, was facing major internal communication challenges. While it leads the way in financial technology, the company struggled to communicate with its global workforce. It needed to find a way to engage and inform all the employees – from the tellers at their branch locations to their corporate executives – across the globe.
Because they lacked a consolidated communication platform, there was a profound disconnect between corporate and branch workers in regards to their knowledge of company news. It was also increasingly difficult to distribute news in a timely, relevant manner in times of crisis or urgency. The company primarily relied on the intranet, email, and break room posters. They all proved to be ineffective at informing and engaging employees.
43 percent of employees now work remotely.Gallup
Once the company implemented the Dynamic Signal Platform, all employees finally had access to important company information, whether they are corporate or field workers. The company was able to streamline top-down communication from department leads and executives and deliver it to the mobile devices of all employees, wherever they are. The company was also able to provide unique access and dashboards for each business unit. This allows program managers to properly monitor employees and content, and measure results.