Dynamic Signal Services, Support, Community, and Training

Services

Dynamic Signal has been a great strategic partner for us. They are focused on making sure the client is successful.

Anthony Pinella, Chief Communication Officer @ ABM Industries

YOUR DEDICATED PARTNER FOR SUCCESS

Dynamic Signal’s skilled team of experienced professionals support you from ideation to activation and expansion

More than 50 professionals in our global Customer Success team – the largest in the Employee Communication and Engagement Platform market

Successful Implementations

Employees Activated

Customer Net Retention Rate

100+ Successful integrations with third party platforms

OVERVIEW OF SERVICES

Dedicated services to help you succeed every step of the way

Pre-Sales
Consulting

Professional
Services

Customer
Success

Community &
Training

Customer
Support

Pre-Sales Consulting

Translating your business goals and technical requirements into a plan

Our team of Solutions and Technical Consultants provide specific recommendations based on our library of best practices that support your identified business objectives.
Undergo guided workshops to build a framework for strategic and technical implementation and launch waves based on goals and needs.
We help you understand how our product works, the features you need to support and drive value for your initiatives and identify technical and strategic milestones to map an implementation plan.

Professional Services

Partnering with you to successfully launch on-time and on-budget

Our team of Professional Services Consultants will help you lay the right strategic foundation with weekly calls guiding you through platform configuration.
Professional Services are further available when more sophisticated technical integrations are needed to help you streamline your team’s efforts.
In preparation for launch, we share helpful pointers and work with you to plan and execute impactful communication strategies to promote adoption and engagement.

Customer Success

Ensuring you achieve your defined goals

From launch, your Customer Success Manager will work with you to ensure your team is supported, understands how to best leverage the platform, and continues to drive adoption and engagement.
Our team will help you map a long-term strategy for continual growth and how to expand the impact for employees.
Throughout the year we host in-depth business reviews highlighting performance and strengths along with strategic recommendations for areas of improvement.

Community & Training

Continuously learn and enhance your experience with Dynamic Signal through ongoing events and trainings.

Maintain a constant source of thought-leadership, best practices, and webinars from Dynamic Signal to keep you and your team successful.
We offer local networking events designed for you to discuss new tactics, share success stories, and connect with peers across Dynamic Signal’s customer base.
Our annual Summit by Dynamic Signal provides you the chance to hear from leaders across the F500 discuss the macro trends affecting their roles and how leveraging Dynamic Signal has helped them navigate transformation.

Customer Support

When you have questions, we have a team ready to help

Product Support Associates are available to quickly help answer questions and troubleshoot when issues arise.
Access Dynamic Signal’s online Support Center anytime for additional training, quick step-by-step tutorials, videos, and general best practices.
Stay up-to-date on new platform enhancements and even suggest new ideas through the Support Center.

CUSTOMER SUCCESS METHODOLOGY

Our proven approach to bring you success with an Employee Communication and Engagement Platform

Learn Scope Implement Launch Grow

Learn

We offer a variety of resources to help you and your team understand the evolving landscape of employee communication and engagement. We want you to be empowered to leverage technology to modernize and streamline your efforts in the most effective ways.

Scope

Dynamic Signal’s Solutions Consultants partner with you to define “the art of the possible” and translate your business’ strategic imperatives into specific desired business outcomes. Together, we’ll build a framework for success that starts with understanding your business requirements through detailed scoping and planning sessions which will result in a clear implementation plan.

Implement

Our Professional Services team of Consultants provide project management, planning, and training during implementation to help your team easily configure the platform and ensure success. Throughout launch, we focus on helping you achieve quick and sustainable wins with our hybrid wave methodology.

Launch

Launching a program should be impactful, energetic and anticipated. Our team will prescribe specific tactics and processes to use for before, during and after launch. Driving engagement at launch creates a strong foundation for continued success.

Grow

We realize what happens after launch is usually the most crucial part of using an Employee Communication and Engagement Platform. That’s why we have a team dedicated to your continued success and growth. Our Customer Success team will help you monitor and optimize KPIs to ensure you meet your specific desired business outcomes.

EXCLUSIVE COMMUNITY

Summit by Dynamic Signal

Summit brings together professionals across HR, Communications, Marketing, Sales and IT for two days of thought leadership, best practices, exclusive networking opportunities, insightful keynotes, and product training, all focused on connecting, engaging and activating your employees to grow your business.

Learn more about our upcoming Summit and checkout the highlights from last year.

Events and Panels

Dynamic Signal sponsors many of the largest Employee Communication and Engagement events in the world and we’re frequently featuring our customers on the most prestigious panels.

DySi Elite

A community of practitioners (communicators and managers using Dynamic Signal) to share best practices and ideas, find the latest thought leadership content, and stay current on all things related to the Dynamic Signal platform and creating more employee value.

Learn more about how Dynamic Signal can help you grow your business by connecting, engaging & activating your workforce.